They're immediately available for download on the 'Thank you page' after completing your order payment.

Additionally, we send an email to your provided address with a link to access your downloads. If you can't find the email, please check your spam/junk folder.

P.S : If you used PayPal or Apple Pay, the download link will be sent to your payment account's email, not the billing address email

Since our products are digital downloads, we cannot offer refunds. However, if you have any issues with your files, feel free to contact us.

Our products are typically available in PDF, PNG, JPG, and editable formats such as Canva, Excel, or Word. The file format is mentioned in the product description.

If you don’t see the email, check your spam folder. If it's still missing, contact us at hello@vaultcy.com, and we'll resend it.